FAQ & Site Info

We process and ship all orders within 1 business day of receiving payment. You’ll receive tracking information as soon as your order ships.

Standard delivery takes approximately 3–4 business days within the United States.

Currently, we only ship within the United States. If you're located outside the U.S., feel free to message us before placing an order.

Yes! As soon as your order ships, we’ll send you a tracking number so you can follow your package every step of the way.

If you need to cancel or make changes, please contact us within 12 hours of placing your order. Once shipped, orders cannot be changed or canceled.

Please contact us within 48 hours of delivery with photos of the item and packaging. We’ll work with you to resolve the issue quickly.

Yes, we accept returns within 30 days of delivery. Items must be in their original condition. Please see our Return Policy for more details.

You can reach us anytime through eCRATER's messaging system. We respond to all inquiries within 24 hours.